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Free shipping within Hong Kong SAR for orders over HK$2,000.

Enjoy 5% off for members only*

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Returns & Exchanges

Return Policy
RINGBOW do not offer returns or refunds on any order.

Exchange Policy
All rings can be exchanged (rings & engagement rings only). All earrings, bracelets, necklaces and pendants are not applicable for exchanges due to personal hygiene issues.

Notice for Exchange
If you would like to proceed to exchange process, you must find our customer service and make request within 7 days from the date you received the product. Our customer service will discuss with you for the exchange arrangement. Each order could exchange once only and limits to same product but different ring size only. Please keep the receipt, all packing, GIA certificate(if any) and maintain the perfect condition of the product once you have received. If it is custom-made or engraved product, damaged or scratched, or modified by any other company, are not accepted for exchange. We may ask you to have photo-shooting of the product for an initial assessment. In case of any dispute, RINGBOW reserves the right of final decision.

Exchange Arrangment
You can arrange shipping to send us back the product with the original packing, receipt and GIA certificate (if any) to our office. If you have special request, you can contact us to make an appointment for face-to-face. We need approximately one week to check the condition of the product. The time needed for exchange depends on the material used and its complexity. Please contact our customer service for further questions. We will notify you once the exchange is completed. You can choose face-to-face or through shipping service to receive your product(s). Please note that additional shipping fee may applied.